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In brief:
•you have 30 days to return
•no need to give a reason
•return the goods at your own expense, by any means you choose


In brief:
•we provide a 2-year guarantee on our products
•you must state the reason for the guarantee return
•we will refund or exchange the goods for a new one

Right to withdraw from the agreement

  1. A consumer, under Article 27 of the Consumer Law, has the right to withdraw from a contract concluded at a distance, without giving a reason and without incurring costs, except for the costs specified in Article 33, Article 34 of the Consumer Law.

  2. The deadline for withdrawal from a contract concluded at a distance is 30 days from the moment of delivery of the item, and it is sufficient to send the statement before the deadline.

  3. The declaration of withdrawal may be submitted by the Consumer on the form, the model of which is attached as Appendix No. 2 to the Consumer Law, on the form available at form-return.pdf or in another form in accordance with the Consumer Law.

  4. The Seller will immediately confirm to the Consumer by e-mail (provided at the conclusion of the contract or other if provided in the submitted statement) receipt of the statement of withdrawal.

  5. In the event of withdrawal from the contract, the contract is considered not concluded.

  6. The consumer is obliged to return the item to the Seller immediately, but no later than 30 days from the day on which he withdrew from the contract. To meet the deadline it is sufficient to return the item before its expiration. The received product, together with a carefully completed form, should be sent back to the address: Pinswear, Śląska 48, 93-155 Łódź.

  7. We do not accept COD shipments.

  8. The consumer sends back the items that are the subject of the contract from which he has withdrawn at his own expense.

  9. The consumer shall not bear the cost of providing digital content that is not recorded on a tangible medium, if he has not consented to the performance before the expiration of the deadline for withdrawal from the contract or has not been informed of the loss of his right of withdrawal at the time of giving such consent, or the entrepreneur has not provided confirmation in accordance with Article 15 (1) and Article 21 (1) of the Consumer Law.

  10. The consumer shall be liable for any diminution in the value of the thing which is the subject of the contract and which is the result of using it beyond what is necessary to ascertain the nature, characteristics and functioning of the thing.

  11. The Seller shall promptly, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer, return to the Consumer all payments made by the Consumer, including the cost of delivering the item to the Consumer, and if the Consumer has chosen a delivery method other than the cheapest ordinary delivery method offered by the Seller, the Seller shall not reimburse the Consumer for additional costs in accordance with Article 33 of the Consumer Law.

  12. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of payment that does not involve any cost to the Consumer.

  13. The Seller may withhold reimbursement of the payment received from the Consumer until it receives the item back or the Consumer provides proof of its return, whichever event occurs first.

  14. The consumer, according to Article 38 of the Consumer Law, has no right to withdraw from the contract:

    1. in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiration of the deadline for withdrawal from the contract;

    2. in which the object of performance is a non-refabricated item, produced to the consumer’s specifications or serving to meet his individualized needs;

    3. in which the object of performance is an item that is perishable or has a short shelf life;

    4. in which the object of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;

    5. in which the object of performance is things that, after delivery, due to their nature, become inseparable from other things;

    6. in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;

    7. for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Consumer before the expiry of the deadline for withdrawal from the contract and after the trader has informed him of the loss of the right of withdrawal;

    8. for the supply of daily newspapers, periodicals or magazines, except for a subscription contract.